Returns
If something is not right, tell us within 48 hours.
Our hampers are curated by hand and many contain perishable goods, so returns are limited by their nature. Where there is a defect or damage, we put it right.
Perishable hampers
Because our boxes often contain food, fragrance, candles and other consumables, they cannot be returned for change of mind once dispatched. Please review the contents listed at checkout and ask if anything is unclear.
Damage or defect in transit
Inspect your hamper on arrival. If anything is broken, leaking or visibly defective, send us photographs of the outer box and the item within 48 hours. We will replace the affected component, send a fresh box or refund the value — whichever makes most sense for the occasion.
Artworks & prints
Artworks bought through the gallery are unique items and not returnable for change of mind. If a work arrives damaged or materially differs from its description, email us within 72 hours with photographs and we will arrange collection and a refund or replacement.
Exhibition tickets
Tickets to A Living Heritage and other ticketed Mahanaim exhibitions are non-refundable but transferable. Write to us with the new attendee's name at least 24 hours before the event and we will update the guest list.
How to raise an issue
Email hello@mahanaim.world or message us on WhatsApp at +234 913 060 7202 with your order reference and photographs. We respond within one working day and treat every report personally.